1. Subscriptions and Billing Cycles
HirePilot billing is managed on a recurring subscription basis (monthly or annually). Payments are processed securely via our merchant of record, Paddle. Subscription fees are billed at the beginning of each billing period and are non-refundable except as explicitly provided in this policy.
2. Cancellation Policy
You can cancel your HirePilot subscription at any time. When you cancel:
- Your plan will remain active until the end of your current paid billing period.
- You will retain access to your templates, screenings, and candidate history during this period.
- At the end of the billing period, your subscription will terminate, and you will not be charged again.
To cancel your subscription, go to Billing within your workspace settings, or reach out to supporthirepilothq@gmail.com.
3. Refund Eligibility
We want you to be completely satisfied with HirePilot. We offer refunds under the following guidelines:
- New Subscriptions: If you are a new customer and are unsatisfied with the service, you can request a full refund within 14 days of your initial purchase.
- Accidental Renewals: If your monthly or annual subscription renewed automatically and you forgot to cancel, you can request a refund within 48 hours of the renewal charge, provided you have not used the platform features (such as processing new candidates or sending screenings) during that billing cycle.
- Technical Service Interruptions: If you experience significant, prolonged service outages that prevent you from using HirePilot, we may issue partial or full credits/refunds on a case-by-case basis.
4. Requesting a Refund
To request a refund, please send an email to supporthirepilothq@gmail.com with the following details:
- The email address associated with your HirePilot account.
- Your transaction ID or invoice reference from Paddle.
- A brief explanation of why you are requesting a refund (your feedback helps us improve!).
Refund requests will be reviewed and processed within 3-5 business days. Once approved, the funds will be returned to your original payment method. Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account.
5. Policy Changes
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and will apply to all subsequent billing cycles and purchases.